Aloha!!

Shipping

We offer FREE Shipping on U.S. domestic order when spending $25 or more all U.S. domestic orders.
*Some restrictions may apply. We also offer express shipping for U.S. and international customers.
**Orders take about 1-2 business days to process.
Please see the chart below for details:

	Shipping Provider	Shipping Fee	Transit Time	Estimated Delivery Time
U.S. Standard	United States Postal Service	Free when spending $25 or more*	3-5 Days	5-7 Business Days
U.S. Express	United States Postal Service / UPS	$34.90	2-3 Days	3-4 Business Days
International Standard	United States Postal Service	Varies Depending on Country	7-10 Days	10-14 Business Days
International Express	USPS / FEDEX ****	Varies Depending on Country	Varies Depending on Country Average 4-6 Business Days***	Average 6-8 Business Days

*Free U.S. Domestic shipping on most items except for some Hawaiian instruments and heavier items when purchasing $25 or more.
**Order processing may delay depending on the availability of your ordered items.
***Please allow 1-2 additional days for remote areas. Additional time may also be added due to custom holds.
****Governmental regulations prohibit the shipment of various items to certain countries including but not limited to alcohol based items, shell based items, etc...

About International Shipping

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for detailed information. When customs clearance procedures are required it can cause delays beyond our original delivery estimates.

International Shipping Fees

Making a single order rather than multiple orders will save you money for items with a shipping fee, as items with the same shipping fee will not increase no matter how many you purchase!

Exampe 1)
When purchasing a Hawaiian Dress with a shipping fee of [$6.10], whether you order 1 or 5 pieces, the shipping fee will still be [$6.10].
*Please note the highest shipping fee of your ordered items will be charged.

Exampe 2)
If you purchase a Hawaiian dress with a shipping fee of [$3.00] and an Hawaiian dress with a shipping fee of [$6.10], no matter how many of each you purchase, the shipping fee will still be [$6.10].

Exchange & Return Policy

If you are not 100% satisfied with your purchase, please return it to us for an exchange or refund within 30 days upon receiving the package (Returns must be unworn, in the state you received them, and in the original packaging).

Christmas promotional exchange period

In preparation for Christmas we are extending the return and exchange policy for anyone wanting to purchase items early. We have extended the return and exchange policy to Jan 31th 2025.

You will be responsible for the return shipping costs. When making an exchange, AlohaOutlet will ship your exchange items free of charge.

We recommend that all returns and exchanges be sent via a traceable carrier such as USPS, UPS or FedEx. AlohaOutlet is not responsible for packages not received if sent via a non-traceable carrier. We do not accept C.O.D. returns.

Please note that Custom-made items such as dresses, curtains, etc... cannot be returned unless item is defective. If you feel you received a defective item please contact our customer service team with your order number and they will be able to assist you further.

How to Exchange or Return

Please contact AlohaOutlet by logging into My Account

Go to My Account from here or click on “My Account” located at the top left corner of the page.
Login with your e-mail and password.
Click the “Detail/Inquiry” (Blue Button), According to your order number.
At the bottom of the screen, please contact us by using the form under “Order Inquiry” with the following information:
- Your Full Name
- Order Number
- Returning Product Name and Size
- Reason for the return/exchange. If it is an exchange, please provide the item name and size of the product you wish to exchange to.

Please Send Your Return or Exchange to

Aloha Outlet
2200 Kamehameha Highway #101
Honolulu, HI 96819
USA
Order#______________

For GUEST CHECKOUT

If you purchased using GUEST CHECKOUT the return policy is the same however we ask that you contact us by replying to the confirmation email or contacting our customer service team directly at 808-922-0537.

Additional Information on Exchanges

Contacting AlohaOutlet will allow the customer to be aware of the availability of the items and approximate time period before the exchange process.

If the exchange products are available, we will charge you for the exchange items and the package will be shipped out as soon as possible to provide you quicker service.

Return Refund Information

Once your return is received, your refund will be processed and a credit will be applied to your credit card/other payment method within 1-2 business days upon receiving your package. Please note that depending on your credit card company, it may take an additional 5-10 business days for the credit to show up on your credit card account.

How to Cancel Order/Item(s)

If your order/item(s) have NOT been shipped, you can request for a cancel by phone or via e-mail by going through the following steps:

Click on “My Account” located at the top left corner of the page.
Login with your e-mail and password.
Click the “Detail/Inquiry” (Blue Button), According to your order number.
Please click the “Cancel” link according to the item(s) you would like to request a cancel.

How to Earn Points

You will earn 1 point per $1.00 spend.

*The points you will earn is shown below the price on each item under the item description.
*Points will NOT be earned on shipping & handling charges.
*There is NO expiration date on points.
*The point system rules are subject to change at any time.

How to Redeem My Points

You can get $1.00 off your next order for every 100 points spent at the 2nd step of the checkout.

The points can ONLY be used in increments of 100 at checkout

100 points = $1.00 off (US Dollars)
200 points = $2.00 off (US Dollars)

How to Check My Points

You can check your points by logging into My Account

Exchange rate

Exchange rate is updated every hour and we retrieve a exchange rate on openexchangerates.org services.

Frequently Asked Questions

Order

How do I make an account?

New customers will be able to make an account at the 2nd step of the checkout.

Do you accept orders by phone or e-mail?

Orders are ONLY made online, through the AlohaOutlet website.

How do I check the status of my order?

Simply log into My Account and click Detail/Inquiry.

Payment

What types of payments are accepted?
We only accept credit card transactions:

・VISA

・Mastercard

・JCB

・Diners

・American Express

・Discover

What is the cost of shipping?

We offer FREE Shipping on U.S. domestic order when spending $25 or more all U.S. domestic orders. For more information on U.S. Shipping or International shipping, please click here.

Will Hawaii sales tax be imposed on my orders?

No, the Hawaii state tax will not be charged.

Are tariffs imposed?

The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be.
Customs policies vary widely from country to country; please contact your local customs office for detailed information.
When customs clearance procedures are required it can cause delays beyond our original delivery estimates.

Is it safe using my credit card on this website?

www.AlohaOutlet.com corresponds to SSL (Secure Socket Layer). The customer privacy is very important and is protected by using SSL Therefore, it is never seen by a third party, and is never released. Protecting the safety and individual information is very important.

Why did my credit card company charge me even if I canceled the order?

Before refunds are issued, stores will check if you have finalized your cancellation in the "Track Order" section. Sometimes your credit card may impose a fee, please check your credit card's policies as well. For the charge of your purchase(s), you will only receive a refund if you have cancelled your order in a timely manner or you have returned the item for a reason that is compliant with the store's return policy. Please click here for more information.

When will my credit card be charged?
Per our policy at the AlohaOutlet SelectShop, you only pay for item(s) when we ship them to you (unless it is a custom order). If the credit card is invalid, we will send you an e-mail with instructions to update your credit card information. Please note that this may delay your estimated delivery time.

Order Inquiry

How do I verify my order?

You will receive an e-mail regarding your order. Your order can also be verified through by logging into My Account. You must login using your registered e-mail address and password.

Where do I inquire about my orders after I have placed an order?

Please log into My Account at www.AlohaOutlet.com and click the detail/inquiry button to send an inquiry regarding your order.

How do I cancel an order after the order is placed?

I did not receive order confirmation email

Delivery

What shipping options are available?

We ship using the United States Postal Service (USPS). The U.S. domestic delivery time is normally 3-5 business days. International delivery is normally 7-10 business days. Please click here for more information.

I did not receive my package yet.

Please check the status of your order by logging into My Account. Delivery may take longer since we are shipping from Hawaii. Delays may occur frequently during the holiday season due to more shipments.

Can I request a special time/date for my delivery to arrive?

We are unable to have the package delivered at a special time/date because the delivery is determined by the shipping option.

Can you send my order to an address that is not mine?

Yes, you may enter a shipping address at the 2nd step of the checkout for your package to be shipped to.

Return / Exchange

How many days will I have to return/exchange?

Per our policy, you will have 30 days upon receiving the package to return or exchange your item. Please check our return and exchange policy for more information.

A wrong or defective item was delivered to me.

Please contact us immediately by logging into My Account and send us an inquiry about your situation. Our customer service will get back to you as soon as possible to solve the problem.

Have we answered your questions?
If you have a question that is not listed here please click here.

STEP 1

Check Out

1. Check Out

2. Ship Info

3. Payment Info

4. Confirm Order

5. Finish

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