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Retailer
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AlohaOutlet
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Sales representative
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Hide Kuratani
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Address
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2200 Kamehameha Hwy #100 Honolulu Hawaii 96819 US
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Contact Information
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TEL:Japanese (050) 3557-9595 | English (808) 922-0537
FAX:010-1 (808) 922-0536
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Necessary Charges
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- Shipping Fee (rates vary on specific items)
- Sales Tax - If purchased from State of Hawaii.
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Shipment Period
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If the ordered item is available we will be able to ship within two business days after an order is received. However, when an item is NOT available, we will contact the customer by e-mail on its availability.
Order Processing is normally 1 - 2 Business Days
*Processing may delay if the item(s) are not available.
Delivery for USPS Shipping is normally 3 - 5 business days after the "Order Processing" is complete.
Please note that addtional cost will be applied for Non-U.S Countries. We will contact & confirm with you about the fee.
If you would like to pick up your item from our location, please let us know when submitting your order in the "Special Request" box.
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Payment Information
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Visa / MasterCard / JCB / American Express / Discover / Diners / PayPal
The charge is made as soon as the item is packed and ready to be shipped.
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Cancellation Policy
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We are unable to accept 100% refund on cancellations after we have shipped your purchased items; however, if you cancel your order before it is shipped, we will be able to refund you 100% immediately. If your order has already been shipped, you must submit a "Cancel Request" through your AlohaOutlet account within seven days after receiving your order with the reason for return. We will then determine whether the cancellation is deemed valid. (see return policy below for details)
* The customer is expected to arrange and pay the cost of the return shipping.
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Return Policy
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If you are not satisfied with your purchase, please return it to us (New/Same Condition with Tag, if applicable) for an exchange or refund within 30 days upon receiving the package.
You are responsible for the return shipping costs. When making an exchange, AlohaOutlet will cover the shipping costs delivered back to you
The following reasons will be deemed invalid for an exchange or return:- Customer has lost part of an item or there is a unacceptable amount of wear or smell upon receiving the item.
- Damaged by customer.
- If there is no contact made within seven days after it has been received.
The customer is responsible for the return shipping costs.
* We accept size exchanges for clothing.
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